Privacy Policy

At Bynum Run Air Experts (accessible from https://jandshvacexpertinc.link), protecting the personal privacy and data security of our visitors and service callers in Bel Air and Harford County, Maryland is a core responsibility. This Privacy Policy details the types of information we collect, how it is used to dispatch HVAC services, and the rights you retain regarding your data.

1. Information We Collect

We collect information necessary to fulfill heating, cooling, heat pump, and emergency diagnostic service requests:

• Direct Inquiries & Phone Calls: When you call our 24/7 dispatch phone line ((321) 478-0693), we collect your caller ID, telephone number, and the details of your HVAC emergency to connect you with an on-call technician.
• Online Estimate Request Forms: When you complete our contact or estimate forms, we collect your name, phone number, email address, service town/zip code, equipment type, and symptoms.
• Technical Browsing Data: Standard server logs record anonymous technical data such as browser type, operating system, referring pages, IP addresses, and timestamps for site security and performance diagnostics.

2. How Your Information Is Used

We use collected information solely for legitimate service purposes:

• To dispatch licensed Maryland HVAC mechanics to your property in response to your explicit service request.
• To provide upfront price quotes, service confirmations, and arrival window updates.
• To conduct post-service quality assurance and collect verified customer reviews.
• We never sell, rent, or lease your personal information to third-party marketing companies.

3. Independent Contractor Dispatch Notice

Bynum Run Air Experts connects you with independent licensed HVAC contractors who perform the work. When you request service through this website or phone line, your contact details and address are transmitted directly to the assigned independent contractor solely for the purpose of completing the requested HVAC inspection, repair, or installation.

4. Data Security & Retention

We maintain strict physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, or disclosure. Customer contact records are retained only as long as necessary to maintain service records, warranty validations, and accounting requirements.

5. Contacting Our Privacy Officer

If you have any questions regarding this Privacy Policy or wish to have your contact details updated or deleted from our service records, please contact us: